Small-town coverage has no margin for error
In a town the size of Hampstead there is rarely another program down the road to borrow staff from. When a residential home loses its overnight person, the options are the on-call phone, a double shift for someone already tired, or an outside staffing resource that actually answers.
That is the specific gap PHC is set up to review — with the honest caveat that PHC confirms coverage only after checking credentials, your requirements and who is genuinely available.

