FAQ
Questions healthcare leaders ask us.
Straight answers about our products, services, implementation and privacy practices. If something isn't here, ask us directly.
General
General
What does Phillips Health Consulting LLC actually do?
We are a healthcare solutions company with four areas of work: healthcare technology (PHC Staff Hub™ and HealPlay™), workforce and staffing solutions, professional training, and operational consulting.
Does PHC work with multi-facility organizations?
Yes. Our technology and consulting work supports single sites through multi-facility groups. Tell us how many locations you run and we will scope accordingly.
Can we begin with one facility?
Yes. Starting at one site is common, then expanding once your team is comfortable.
Are your technology products available outside Maryland?
Our technology platforms are available to organizations beyond Maryland. Staffing and training services are delivered across Maryland.
PHC Staff Hub™
PHC Staff Hub™
Does PHC Staff Hub™ replace payroll?
No. It is a workforce operations platform covering shifts, attendance, documentation, communication and oversight. It is not a payroll system.
Does it integrate with our existing systems?
We do not claim integrations that are not in place. Tell us what you run today and we will confirm exactly what is and is not supported before you commit.
How does implementation work?
Discovery, demo, workflow review, configuration, admin setup, staff onboarding, go live, then ongoing support.
HealPlay™
HealPlay™
Does HealPlay™ replace our EHR?
No. HealPlay™ is an engagement and digital activity platform. It is not a clinical record system and does not replace an EHR.
Does HealPlay™ treat medical or mental health conditions?
No. It provides engagement and activity experiences. We make no treatment or clinical outcome claims.
Does HealPlay™ offer pilots?
Yes. Pilots follow discovery, demo, pilot planning, setup, training, go live and an engagement review.
Both Platforms
Both Platforms
Can we use both PHC Staff Hub™ and HealPlay™?
Yes, and many organizations do. They remain separate products with separate accounts, separate data and separate subscriptions — information does not automatically pass between them.
Staffing
Staffing
Which roles do you staff?
DSPs, CNAs, GNAs, medical assistants and administrative staff, across Maryland.
How do I request staff?
Use the staffing request form with the roles, shifts and location you need covered.
Training
Training
Does PHC provide training?
Yes — CPR / First Aid, MANDT, organization training and workforce development, for individuals and full teams.
Can you train our team on site?
Yes, group and organization sessions can be arranged in Maryland.
Consulting
Consulting
What does a consulting engagement cover?
Healthcare operations, workflow improvement, documentation support, agency development, workforce systems and technology strategy.
Demos & Pilots
Demos & Pilots
Can multiple team members attend a demo?
Yes. Bring operations, clinical leadership, HR and IT — a demo is more useful with the whole group present.
What happens after I request a demo?
We confirm your priorities, then walk through the product using demo data built around your setting.
Pricing & Proposals
Pricing & Proposals
Where is your pricing?
Pricing depends on scope, sites and solutions, so we prepare it after an internal review rather than publishing a number that would not fit your organization. Request a proposal and we will follow up.
Security
Security
How do you handle security and privacy?
We design for secure authentication, access control, data minimization and secure form handling, and our Trust Center explains our practices. We do not claim certifications we have not independently obtained.
Should I send patient information through this website?
No. This website collects business inquiry information only. Please do not submit diagnoses, records, insurance or other personal health information.
Still have a question?
Ask us directly — we'll route it to the right team internally and follow up.
